What people say?

Dear Ms. Hai Yen,
 
Thank you for your mail.
We hope you had a wonderful celebration and wish you and your family a Very Happy New Year!
We would both like to thank you for the wonderful time we had in Vietnam and Cambodia. The tour was excellently organised and we thank you and your staff for the memorable time we spent there.
We would individually like to thank the drivers in Hanoi (Mr. Nam), Sa Pa (Mr. Herng), Hoi An (Mr. My), Ho Chi Minh City (sorry, we don't know his name), Phnom Penh (Mr. Karuna),and Siem Reap (Mr Sokha).
They were all very courteous and concerned about our welfare and safety, especially Mr Sokha who always had cold water and wet wipes ready for us when we returned from sight-seeing in Angkor.
We are very grateful to our guides - Mr. Zey (Greet at Noi Bai Airport and Hanoi Station), Mr. Dhrong (Guide in Hanoi and Ninh Binh), Mr. Ma (Guide in Sa Pa), Mr. Feng (Guide in Hue and Hoi An), Ms. Lucy (Guide in Ho Chi Minh City), Mrs. Sothy (Guide on Day 14/ Jan 17, in Phnom Penh), and Mr. Vibol (Guide in Siem Reap).
 
We would like to wish them all the very best and to thank them sincerely for their kindness, friendship and information.
They were all very knowledgeable about local information and polite. They were happy to answer our questions and were concerned about our comfort.
 
We enjoyed excellent and new types of food at the great restaurants, and wish to thank you for organising the many lunches and dinners we enjoyed during our stay. May be next time, we could have a meal together in Vietnam or when you happen to visit Canberra, Australia.
 
All the hotel rooms we stayed in were very comfortable and clean. We especially liked the rooms at Gerbera Hotel (Mercure) Hue, and Thanh Van 2 Hotel Hoi An. But the Manager at Thanh Van 2 Hotel was pushing us to buy clothes from his tailoring shop.
 
The staff and location of Medallion Hotel Hanoi were excellent. But the toilet system at Medallion Hotel Hanoi was not very good.
Sa Pa View Hotel was average. But the room at Sa Pa View Hotel could have a better heating and hot water system.
The Spa at Tan Hai Long Hotel Ho Chi Minh City was very good and the hotel was centrally located and very convenient. But the superior double room at Tan Hai Long Hotel was a bit too small.
We were delighted with our last room at Victoria Hotel Siem Reap and it was a lovely way to end our holiday.
 
All the guided tours were well organised and our guides (except Mr. Daream) were flexible to any requests we had. We enjoyed the many boat rides along the beautiful waterways of Vietnam and Cambodia as well as learnt a lot from the villages, historic sites and markets we visited.
 
Once again, Ms. Hai Yen thank you for an excellent holiday!
We hope you would keep in touch with us and we will definitely inform you when we plan our next holiday. We are considering to visit Malaysia and Thailand early next year/2013, would you have any advice for us please?
 
Thank you and kind regards,
Dulamanie and Sean.

Thank you Hai Yen
I am happy with the service and would recommend it to my
friends, also, please can you also send me some 1 and 2 day itinerary
options for Ha Long Bay as I am keen to go out there. I will be
visting around the 10th Jan and it would be for 2 people. I look
forward to hearing from you.

Kind regards
Peter

Hello
I would like to book the Trek in the Misty Mountains and Homestay at
Village Sapa 7 day tour please.
Departing Hanoi 28th December.
1 person. I am currently in Ho Chi Minh but flying to Hanoi tomorrow
afternoon.
Please let me know asap and I will make the relevant payment.
Kind regards
Peter

Dear Hai Yen,
 
Overall my family enjoyed the trip other than the domestic flight delay.
However I would still like to provide some constructive feedback:
 
Hotel - All hotels service level are good, especially Boss hotel.
Initially one of the room is very stuffy but the staff managed to find us a fan.
Hoi An was ok but my children found the room a little eerie as all the lightings are dim.
Our favorite hotel is the Fragrances Hotel which is bright, clean and offer spa service.
Car - We are happy with the vans in Ho Chin Minh and Hanoi. For Hue, van is a bit old. All drivers were very good.
Food - most of the food are extremely nice, especially the spring rolls in Hanoi. Some of the food is oily,example: Fish baked in a clay pot or pancake in Hue. Maybe a little more variety in the type of food will be nice. We really love Hanoi dinner and the meal on Junk boat At Halong bay.
I would also like to comment that we really appreciate that you are prepared to accommodate us if the flight at Hoi An was delayed further.
We will definitely travel with your agency again in future.
 
Happy New Year
Rdgs
Catherine Tan

Hello,
Sorry to reply so late.We really enjoyed our trip to Vietnam and would like to thank you for making it a smooth and enjoyable holiday.Vietnam is a nice country we enjoyed Sapa especially.Transport services were excellent and hotels were comfortable we appreciate your services very much.Thank You.
 
Sincerely,
Syahir Nizam
 

Dear Ms Hai Yen,

We had an absolute blast thank you.
Best way to review our wonderful trip is to have a look at my blog and also tab down the right hand side to favourites and have a look at “is life a recipe” my food blog.
Two monster blogs here for our amazing Hanoi and Ha Long trip.
I hope this helps, it really was fantastic. I’ve been before but I had 5 others who had not, and just loved every minute.
Happy Christmas to you, warmest regards Brian

Hi,
Was looking to go Hanoi 11th december for 2 nights at Sofitel Metropole, Ha Long for 2/3 night boat trip, 2 night back Hanoi same hotel and home. 2 adults and 2 kids.
Brian Kennett
 

Hello Ms Hai Yen,

Thank you for enquiring about us. We are all doing fine, at the moment recovering from our trip. The trip to Vietnam was wonderful with many beautiful places and people. I am glad to have been able to expose my children to your country's beauty.
All in all, the services provided by your company was good and to our expectation. I am thankful to have your contact because you really helped us a lot with regards to transport. Our first train ride in Vietnam on Fanxipan was good. I remember in 1 of your emails, you suggested taking Fanxipan as it is newer and thus more comfortable.Thank you for the suggestion. The train was rather clean and services rendered by the train staff good also. However the train to Hue wasn't as good. It was definitely older than Fanxipan and there were cockroaches in the cabin. This caused some of my family members a sleepless night. The cabin was also slightly smaller than Fanxipan.

With regards to the drivers, they were relatively good and did their job well. Mr Tran and your other staff were definitely helpful and went beyond their normal call of duties to help us.
I hope my feedback are helpful. Thank you once again for all the help that your company has rendered to us while we were in Vietnam. I will definitely recommend Vietnam, particularly Sapa and Halong, as a must go holiday destination.

Thank you once again and have a great day!
Regards Fauziah Abdulla

Dear Ms Hai Yen,
We had a wonderful visit to Hanoi/Sapa/Halong/Tam Coc last week, thanks to your good planning and service standards. We enjoyed ourselves very much and have great insight of your country and culture. The guides and drivers provided were knowledgeable, friendly and courteous. We enjoy their company very much, especially May Ni & Quyen. Please convey our thanks to them as we have carelessly misplaced the email addresses given to us.
Attached are some photos with May Ni & Quyen. Would appreciate it if you could forward to them. As for Duy, sorry to say we can only find a picture of his hidden face in the cabin of the train.
Bye
 
Warmest Regards
Julie Chan

Dear Ms Yen,
I couldn't thank you enough for making all the arrangement and ensuring that our trip went so well, not including the fact that you made it happe at last minute.
We had a really good time in Sapa! Mey Pham, our guide, was really helpful and we enjoy going around Sapa with her. Even our driver was a really nice guy and made sure that we have enough time to tour around and take photos as well. It's definitely 5-star treatment for everyone.
As for the train, it was really nice to be in a private cabin on our way back. It was really comfortable and relaxing. I love the train rides, even though I think I will have difficulty if I were to take the train by myself.
All in all, I really appreciate the service rendered by Vietnam Tour. It was very worthy and memorable. Thank you so much.
I'll definitely stay in touch and request for your service whenever I can.
Until then, take care and see you soon.

Regards,
Adam
 

We had a very special time in Sapa and we are already planning to come back to Vietnam and visit Sapa again!
We particularly enjoyed the train trip up to Sapa - it was like being on the Orient Express. It was our 25th Wedding Anniversary and we loved the private cabin and slept well. The trip back was good too but the Aircon stopped in the middle of the night and it became quite hot in the cabin.

Our pickup from Lao Cai was simple and our guide Chai was exceptional! She has great knowledge of the hill people and their history and has a great sense of humour and speaks English very well. We had a wonderfulwalk through the villages and we are keen to do a homestay next visit. Chai will be a very successful guide and I'm sure she is destined for great things in her life.The Victoria Hotel was great and the chef there is superb! We had three courses each and each one was fantastic! Our compliments to the chef. The best meal we have had in Vietnam.

The Sapa View breakfast was good but not great. The staff were friendly and we enjoyed the view. We would probably eat somewhere different next time for breakfast. The Pho at the Victoria was very good. We have been comparing throughout Vietnam and I think it is still at the top (although my wife makes the best ;-)).

Topas Ecolodge Cabins were very comfortable and would have a stunning view on a clear day, but we did not have a clear day - who can help that?! We would probably not go back there as it does not offer the variety of experiences that Sapa has. The staff were all very young and I think some people would value the advice of someone older at times. The young staff werefriendly and helpful but I think still learning. We were held captive by the Red Dao women on our walks and although we like their conversation and advice, it is impossible to have walk without them.
Overall, we loved our trip to Vietnam and Sapa was a special time in our trip. We will definitely be back and seeking your help and advice again Lan Anh!

 Best regards,

Dear Ms. Hai Yen,
sorry for the late answer. Now we are back in Germany, and it is cold and
rainy.
We want express our thanks for your perfect organisation.
Your fantastic guides showed us the magic of Northern Vietnam.
Especially the visit to the home from Thuy May in Sapa was impressing.
Your guide in Hanoi, Mr. Quin, has a great knowledge about the
destinations.  He timed the trip absolutly perfect and we could visit
Tam Coc and a phantastic cave in Halong bay without seeing any other
tourists. The drivers worked very safe and the cars were very
comfortably. We also enjoyed the stay in the hotels.
It was one of the best trips, we ever made.
For our next Vietnamtrip we will choose your company definitely.

Best Regards

Beatrix Grunewald and Stefan Grunewald