What people say?

  Dear Mrs. Yen,
  Thank you for your mail.
  We are happy to tell you that your service was very good.
  You have arranged everything very efficiently , all your replies were quick
  And clear. All the arrangements were good. You gave us the perfect guide
  Which understood our special taste and was very kind to make all the small
  Changes to expertly suit what we wanted. The hotels out of Hanoi were fine
  (especially the one in Halong).
  The only comments we have are on the lunches. After having the first one on the first day
  In Hanoi, we decided not to use these TOURISTS MENUS and had made and paid for our own
  Arrangements. But the lunch on the boat in Halong Bay was very nice.
  All in all we enjoyed very much and thank you very much again.
 
  Kobi Gera
  HELLO MS. YEN,
  MY NAME IS KOBI GERA. I AM FROM ISRAEL.
  MR. STEVE NEGUYEN OF CAVIEX TRADING INC. HCMC RECOMMENDED YOU.
  ME AND MY WIFE SHALL ARRIVE TO HANOI ON COMING FRIDAY 23/SEPT/2011 (FLIGHT VN 791 ARRV TIME 15.30)
  WE SHALL STAY 6 NIGHTS, AND FLY TO HCMC ON 29/SEPT/2011.
  WE DO NOT HAVE A HOTEL RESERVATION YET BUT PROBABLY PREFARE INTERCONTINENTAL HOTEL (ON WEST LAKE).
  IN AND AROUND HANOI WE WANT TO SEE: HALONG BAY , TAM COC , ART VILLAGES HANOI CITY ECT.
  OUR INTERESTS ARE: ART AND HISTORY MUSEUMS , PAGODAS AND TEMPLES , MARKETS OLD BUILDINGS GOOD FOOD ECT.
  CAN YOU ARRANG AND ADVISE SUGGESTED TIME TABLE AND APPROXIMATE COST (US$) FOR HOTELS/TOURS.
  THANK YOU.
  B RGDS KOBI

Dear Ms Hai Yen,
We have now had time to reflect on our holiday in Vietnam and would like to give you our feedback.
First of all, you organised an excellent tour for us and everything went smoothly. There were no hitches, it was so
well planned.
Secondly our guides were all keen and enthusiastic but we would especially single out Lee in Hoi An and Tom in Nha
Trang/Dalat. They were more experienced,knowledgeable and spoke good English.
Thirdly, our accommodation was generally excellent and gave us a good flavour of small family run hotels in Hanoi and
HCMC with unexpected luxury at My Tra and Dalat. Hoi An was comfortable with huge rooms but the Nha Trang hotel was a
little disappointing; our rooms were very small.
Fourthly the tours and trips were again excellent. There were too many highlights to mention but I really enjoyed
Halong Bay, the Red Bridge cooking class and Cu Chi tunnels.
Fifthly, we enjoyed our eating experiences and were very surprised at the high quality of the set lunches (in our
experience they are usually predictable and ordinary).

So once again, many thanks for a great tour and introduction to your wonderful country.
We would certainly recommend you to our friends.
We look forward to returning and using your services again.
Regards,
Helen Thornburgh.

Hi Mrs Hai Yen,
Thank-you for your e mail. We absolutely loved our trip to Vietnam. It is such a lovely country and so many interesting things to see. The only trip we didn't really enjoy was the tour on the Island in the Mekong Delta. We really felt it was all about trying to extract more money from us. e.g. some locals entertaining us with some singing, then tipping the donkey ride drivers etc. It was a series of different events and they all made us feel uncomfortable as we didn't really know what the normal procedure was. We really loved the tour we did to the floating market though which we did before the Island tour. All our other tours we booked through you were really fantastic.
Trip was absolutely amazing and I have passed your name onto other friends who are planning to travel to Vietnam!

Many thanks for all your help!
Kind Regards,
Jane Lowe
 

Hi Ms Hai Yen,
It is absolutely amazing to recieve this email from you. The least expected from a travel agent...especially on my 1st day back at home. Wonderfully surprising!
You did a wonderful job right from the start of helping me tie down the trip in within 2-3days. Your promptness, proactiveness and command of the English language are plus points. I truely appreciate your flexibility in my payment. I was on the verge of confirming with another company but they didn't have the flexible payment option so I decided to jump ship over to your company.

Both you and Diep are excellent service providers. Your company has found a gem. All your service partners are wonderful too. Our tour guide in Sapa: Ms So did a great job. Our contact person (sorry I forgot his name) who helped us get onboard the train to sapa and recieved us back from Sapa, he was amazing too.

We like the point to point contact person you have set up throughout the trip. It made us felt safe and well looked after. We knew that you guys have got everything settled and we had a peace of mind.
Feedback
Regarding our 1hr 10mins delayed pick up to Halong bay on 14Sep: The tour guide could have called the hotel to inform guests about the delay. At least we know what is happening. Rather than be kept wondering and waiting. Taking this extra step will greatly cease any unhappiness.

Thank you for your email. We'll definately contact you again for our future travels to indochina.
Blessings,
Christina & Family.

Hello Hai Yen,

Thank you for your email. We enjoyed our time in Vietnam and appreciate the help you provided. We will certainly be in touch if we travel to South East Asia again.
Overall, my feedback is positive with friendly and helpful interactions with yourself, your employees and the guides you arranged.
Otherwise thank you for your part in a very enjoyable vacation (I did not even rain too much!)
 Regards,
 Francois

Hi Hai Yen,
Sorry for the delay, our flight out of hanoi was cancelled by Jetstar so I missed out on checking my email until this morning when I arrived in HCMC. We leave to Singapore tomorrow morning.
Both of us really enjoyed the Sapa tour and Halong Bay experience. Our guide was fantastic and the Elegance Hotel in Sapa was really good. The pizza we had for dinner at Mountain travels was one of the best I had in my life! Overall everything ran very smoothly, the guide and driver were very informative and always on time.
Finally, thanks for organizing this trip for us. We found you to be very helpful and the level of service was tremendous. May I have your website so I can recommend you to my friends?
Best wishes,
Joe

Dear Ms Hai Yen,
 How's everything in Hanoi?
 Finally I have some free time to sit down and write this feedback which is due :o) Have been busy with housework especially doing the laundry (plenty of dirty clothes to wash after the holiday) !
 Firstly my husband and I would like to say thank you for the wonderful arrangement and services rendered during our holiday in Hanoi. The tour guides provided are punctual, courteous and helpful :o) We really like the hotels in terms of location and facilities (like the big head shower and the internet connectivitiy). The view from Sapa View Hotel is breathtaking and beautiful. Thanks for introducing this hotel to us.
 Overall we had a wonderful time in Vietnam. If given the opportunity we will definitely come back for another visit and will also recommend your travel services to our friends and family.
 
 Thank you for everything!
 Warm Wishes
 Jenny & Mohan

Dear Diep
 I returned to Bangkok save & sound on Saturday.
 Thank you for having your staff to meet me at the train station and an arrangement for taxi to the airport. It was very appreciative for me as your customer.
 My trip to Sapa was pleasant even though the first day it rained was foggy all day. But other days were fine. I really enjoyed it.
 I will definitely write my good impression of your service on TripAdvisor
 If you plan to come to Bangkok, please let me know so I can reciprocate your hospitality I received in Hanoi.
 
 Sawasdee & Best Regards,
 Vishnu Bangsomboon
 Resident Manager
 Siam City Hotel
 477 Si Ayuthaya Road
 Bangkok 10400, Thailand

Dear Hai Yen
  Quick note to say how much we enjoyed ourselves and thank for your help with the arrangements.
  All the transfers went well and everybody was very helpful.
  Best regards
  Dennis
  
  Dear Ms Hai Yen
  Thanks for your email.
  Can we confirm as follows.
  23/04 - 26/04 - please book Hoi An Trail Resort as suggested - family room for 3 nights.
  23/04 - please book flights 14.40 HAN arriving DAD 13.35 and returning on 26/04  DAD 16.55 arriving HAN 18.05.  X 5 tickets.
  26/04 - please confirm with Mr Tran that we are on overnight train to Sapa
  27/04 - 29/04 - please book Chau Long hotel as recommended.  Can you request an extra bed in the twin room please?
  29/04 - please confirm with Mr Tran that we are booked on overnight train to Hanoi
  30/04 - please book Boss Hotel.
  Can you also arrange the following:
  - airport pick up and drop off from Da Nang.
  - airport pick up from Hanoi to train station
  - pick up from train station in Laocai to hotel
  - pick up from train station to hotel in Hanoi
  - airport drop off from hotel in Hanoi
  We would also like to book a guide in Sapa - should we arrange that through the hotel when we get there?
  Thanks for your help with this.  Please advise the total cost of the trip and how we can pay you - we would prefer to wire transfer US$.
  Also do you need all our names for booking the flights?
  Thanks
  Catherine

Hello Ms Hai Yen,
 
 We arrived at home on the 27th late everything went well.
 I promised you a report on the trip so here it is.
 Hanoi - everything was very good the hotel I would use again, good location, Halong Pheonix Cruise was
 also very good, the guide there was excellent.
 Hue - everything was very good the hotel was good,the tour went well and the guide you used for the
 Hue to Hoi An was very likeable and very informative would recommend Mr. Ten to anybody looking for a
 tour guide.
 The hotel was good but would recommend using an inner room viewing the swimming pool or the gardens.
 The outer rooms are noisy there is a school accross the street.
 Nha Trang-everything went well, the hotel was good but would look for another if we went there again,the guide
 didn't have to do much but was likeable and good.
 Ho Chi Minh City - everything went well the hotel was in a great location the staff was friendly would stay there again.
 The guide was good but we did not think he was very personable would not recommend him to my friends.
 Can Tho - trip and tour good the hotel was in a good location but would not stay there again.
 Phu Quoc - everything went well the hotel,guide were excellent would go back there again.
 The Cambodia part of the trip was excellent the guide in Siem Reap was personable and informative
 I would recommend him to everybody I saw.
 The hotel in Phnom Penh was not in a good location and would not recommend it.The tour guide was informative and likeable.
 In closing the trip was more than we expected and we enjoyed the whole experience,we will be coming back in the future.
 Thanks for the great time Gil & Aline