What people say?

Dear Hai Yen,

Thank you very much for arranging everything for this trip. You looked into every detail and provided the best of service to us during the trip. The services provided by the hotels and tour guides in Hanoi and sapa were also very satisfying. Thank you and wish you a merry Christmas and happy new year.
 
 Sent from my iPhone
 
FullName: Hwee Gek
Comment: We are a family of 5 Adults . Please advise how much is the fees for Best of North
Date: 8/29/2012 8:33:29 AM

Dear Ms hai Yen,

I would like to take this opportunity to say THANK YOU VERY MUCH to you and your travel agent and also to Mr Thanh during our tour to Ho Chin Minh City. Your tour guide is very helpful and kindness and responsibility to us. He very take care of us during our 4 days trip.We feel safe during with him. All the schedule going very well. Also a very good services and thank you to bus driver and assistant.
Hopefully we will used this services again in future.
 
Thank you
Regards
HANIF AHMAD
 
 
FullName: hanif ahmad
Comment: We are plan to have a group tour to Saigon....and all of us are muslim... pls recommended us a good muslim hotel with swimming pooll and muslim restaurant when we are there.... plan to travel to on 16/12/2012 - 20/12/2012. ....(4D3N).. We are waiting your feedback asap...tq
Date: 11/13/2012 4:45:54 AM

Dear Ms Hai Yen

its a 4 days coming back from our vacation in Vietnam ,enjoyed all the places we've visited.
hotels,assistance,were very good kindness of the guide in halong bay,sapa and Hanoi were exellent.
The only thing we don't liked has been the train comin g back from Sapa (don't remember the name)
it wasn't at the same standard of Sapaly express.
Your organization has been exellent,thanks for your assistance.
If we decided to coming back in Vietnam (including Cambodia and Laos) certainly i'll contact you
for a planing our route.
Thank you Mr Riccardo de Gennaro
 

Hi Hai Yen,
We are indeed happy with our tour to Sapa, Lao San the tour guide was very good and the Transfer to Train station & Airport was on time The hotel Eden Sapa, Le foyer Hotel Hanoi,Pearl hotel Halong bay was excellent,However the tour guide for Halong Bay/Hanoi was not experience. Special thank's to Mr Khoi Le foyer & Lao San.
Thank you,
C.W.Chen.
 

Hi Ms Hai Yen,
Thank you for taking time to reply,we have 2 Adults & 1 child (12 yrs old) triple share room.
Can you give us a quote we are arriving 12.30 pm from Singapore by Tiger airways .
Tour package 1:Arrive Hanoi tour,shower proceed by night train to Sapa stay 2 nights return to Hanoi stay 2 nights +Tam Coc.
Tour package 2:Arrive to Hanoi direct to Halong Bay stay 2 nights via Tam Coc back to Hanoi stay 2 nights.
Please give the itinieries
Questions 1.request stay Gondola hotel Hanoi.
                 2.Can we guarantee credit card upon confirmation,upon arrival we pay cash USD,
                    so we save the 3.5 % tax.
                 3.additional 1night stay in Hanoi what is the cost?
Please advice & Thank you,
Regards,
C.W.Chen

Dear Hai Yen
 
We had filled up a survey form with May, is this not part of your company survey? I told many friends of ours about the wonderful trip in Sapa and the night train. We enjoyed it tremendously and we want to
Come back for another trip where the train can take us further. As for Halong Bay, the cruise was too long, and the boat was not well maintain.
Once again, thanks for the arrangement.
 
Regards.
Peter and kim

Hi Hai Yen,
 
We arrived home yesterday, we went to Bangkok for a week after we left Vietnam.
Thank You very much for a wonderful trip, we have fallen in love with Vietnam and will certainly be coming back.
It was a lovely touch for your Company to personally visit us in Hanoi and give us some T-shirts…………Thank You.
Feedback re our trip:
Ho Chi Minh: accommodation at the Grand Silverland was very good with a very good breakfast choice.
Tour Guide Pho an absolute gem she is the best.
Tour to Chu Chi Tunnels etc was excellent.
Tour to the Mekong was unbelievable.
Driver and vehicle very good and safe. Transfers all very smooth.
Hoi Ann: accommodation at Thuy Dong Hotel here only fair, rather an old run down place. Breakfast very limited with few choices.
Tour from Hoi An to Hue was very scenic over the Hai Van Pass.
Driver and vehicle very good and safe. Transfers all smooth.
Lunch at Danang was the best.
Hue: accommodaton at the Romance Hotel very good. Breakfast selection good.
Tour guide here was confused with transfer arrangement, entries etc .
Tours: Good
Driver and vehicle very good.
Hanoi: accommodation at the Chalcedony Hotel very good with good breakfast selection.
Tours: Water Puppet Show was excellent. Other places in Hanoi very interesting.
Halong Bay trip an absolute feature of our trip it runs very smoothly. A truly beautiful place.
Accommodation, meals and activities well organised. Nam our guide was a real character with a great personality.
The trip to Ninh Bah and Tam Coc was a great day I still cannot believe they row the boats with their feet!!!
All entries and meals provided were very good with many choices.
  
We were sad when the Tour came to and end, your Company provided more than we expected and we were amazed that we had both a guide and driver everyday.
We will spread the word in Australia about VIETNAM TOUR.
Thank You once again for what you organised for us and your patience with my continual emails.
  
Kindest Regards
Jenny Green 

Dear Ms Lan Anh,
We had a lovely trip to Vietnam and thank you again for all your efforts on our behalf.  We are now home and it seems ages ago, but will definitely want to revisit parts of your beautiful country sometime soon.
Take care and many thanks.
Kate


HI Ms Anh,
We arrive at Hue train station on 2 October at 8am.  We would like to do a day tour in Hue and then get taken across the Hai Van Pass and dropped off in Hoi An at our hotel.  Is there any tour you know that we could do?
Also, We arrive into Ho Chi Minh airport at 10.30 in the morning on the 7th October and we wanted to organise a trip to see the Chu Chi Tunnels and then drop off to hotel – might this be possible?
Other, two day tour from Ho Chi Minh City to the Mekong Delta leaving on 8 October 2012 and staying in a homestay overnight. Would you have any details of tours we might like to consider?

Many thanks for your help.
Best wishes.
Sharon Kate Malone & Mark Malone

Hi its Julie and Gerard Coffey just wanted to let you know how delighted we have been with our tour so far everything has just been fantastic.  Such detail to service is so great.  Will be recommending you very highly.  Just to let you know Sapa was such a great highlight I just cannot speak highly enough about our guide LAN she was fabulous and spoke such good English she was delightful.  Can you please email me with details of pickup from hotel to airport on 21st thank you so much

Kind regards

Julie and Gerard Coffey

Dear Ms Hai Yen,

My family and I would like to thank you and Mr Tran for your help and advice in planning our trip to Vietnam. Mr Tran was extremely helpful when he met with us in Hanoi. I can assure you both that we will seek your assistance with any future trips to Vietnam, Cambodia or Laos. We will not hesitate in advising our friends to contact you when they decide to visit your country in the future.

All the very best
Steve & Lynne WHEELER

Dear Mr. Tran,

My husband and I recently booked a return ticket to Sapa though your company. We live in Nha Trang and were told that we could only purchase tickets in Hanoi for travel to Sapa by train.
I found your website by accident and made a booking. I have to admit that I was a little wary that all would work out and that we would receive what we had booked and paid for - if at all.
And so my husband and I were both pleasantly suprised - and indeed impressed by the level of service that your company offered. The transport to and from the station, as well as the personal service escorting us on and off the train were greatly appreciated. All of your staff were professional and helpful.
We would be happy to recommend you company to anyone and will definitely use it again in the future.
Incidentally I am a professor of Tourism at Nha Tang University and I will be using your organization as an example of how to exceed customer expectations.
 
Thank you
Bronnie Driscoll
1/9 Đường Hùng Vương
Thành Phố Nha Trang, Vietnam