What people say?

Dear Ms. Nguyen Minh,
I am writing to you with reference to our recent trip in October to Vietnam( Karen Dsouza Group-5 pax )
Firstly, I would like to thank you for all the help rendered to us for the trip especially accommodating our last minute changes.
It was perfectly and timely organised and all our tour guides were extremely helpful and kind.
All the hotels booked were really nice and clean, meals and restaurants chosen for the local cuisine was perfect. The transport arrangements too were well coordinated and organised.
We all enjoyed the cruise at Halong bay with Swan Cruises, Mia the tour guide kept us cheerful and entertained the whole trip.
Central Vietnam too had a lot of history and culture & was quite different from the north. We would definitely want to see more of Vietnam on our next trip!
We have only two points of feedback on our Trip,
1. Kindly check on the meal preference and reconfirm, as we had to inform them that we wanted non-veg for the initial few days.
2. Sapa, was a beautiful city. We would however recommend that you inform the tourist to carry a pair of trekking or comfortable closed walking shoes for the trip & also inform them about the distance that they will need to walk.
Unfortunately, it’s only when we met our guide (Sorry I have forgotten his name) that he informed us we would be needed to walk around 8 kms the next day through the villages. We would have preferred to know about this earlier so we could be better prepared.
We will be providing your contact details to a few of our colleagues who will contact you for their trip arrangements as well as and when needed.
Thank you once again & we look forward to booking our next trip with you in the near future!
 
Regards,
Danielle.

From: Danielle Lazrado [mailto:] 
Sent: Monday, November 21, 2016 6:15 PM
To: karen D'Souza <>
Cc: SENSE OF INDOCHINA <sales@vietnamtour.com.vn>
Subject: Re: Best Of North Vietnam

Dear Ms Ha,
We are back home with lots of fond memories.
Thank you very much for planning and organizing our visit perfectly.
Every arrangement made by you was perfect. Your team in Vietnam and Cambodia were very good, very professional, helpful and cooperative.
We enjoyed everyday of our stay due to your planning and team commitment.
Thank you once again and Regards,
Dr G S Mungali 

From: Girija Shanker Mungali [mailto:] 
Sent: Thursday, November 10, 2016 5:00 PM
To: Tour Operator
Tour name: Angkor Wat and Northern Vietnam

The sunrise at Angkor Wat is the happiest memory while the Killing Fields of Phnom Penh was the most moving one. Excellent trip. Comfortable stay, well taken care of by the guides, the drivers and the hotels we stayed in. Our guide in Siam Reap, Ny Danith was excellent. He knew he subject well and took initiative to take us to Indian restaurants (one meal was included everyday) which was great for my parents.   He also gave us options for slide modifications in the itinerary in terms of timing and places to see which suited NY aged parents.Hotels : GoodCab & Driver : Excellent, Services: Excellent.

Mr Mishra Avijit & parents
Tour name: Highlights of Phnom Penh and Siem Reap

Dear La Thuy Lien,
Leyya, me and the whole family who went to Ho Chi Minh recently would like to offer a heartfull of thanks to Vietnam Tour for planning the trip, especially to Mr Lee and the driver, who have been very patient with us. We had memorable time at Ho Chi Minh, and will definitely come again one day!
Thank you,

Fauzi Naeim

from: fauzi naeim
to: Vietnam Tour
cc: choco late
date: Tue, Nov 1, 2016 at 7:36 AM
subject: Re: Thank you letter
Tour name: Ho Chi Minh city sightseeing and shopping

Dear Ms. Minh, 
Perhaps a testimonial for your company website:
Our family wanted to send a very big note of thanks to you and your team for the excellent tour we had in Northern Vietnam recently. From the moment we arrived in Hanoi we were well taken care of with excellent drivers and guides throughout. The hotels and food were very good and we really appreciated that one of our tours was refunded when our children came down with a bout of illness on the last day. We were doubly-impressed when my wife's watch was returned to us after she had left it on the train from Sapa!
This is a very conscientious travel-company that will look after the fine details of your trip. Ms. Minh was always responsive to our questions and preferences; and overall, the company provided us excellent service throughout. Thank you for a great trip; and to the people of Vietnam for welcoming us so graciously to their wonderful country. 
Kind regards, 
Wayne, Kelly, Sawyer, and Helen Bobrosky


From: Wayne Bobrosky [mailto:] 
Sent: Sunday, October 23, 2016 8:40 AM
To: VietNamTour Co.,LTD <sales@vietnamtour.com.vn>
Subject: Thank you!

Tour name: Impressive Northern Vietnam

Dear Mr.Lien,
Im back safely in Singapore. Thank you so much for arranging my Mt.Fansipan trip hassle and worry free. You're such a great help. Unfortunately I didnt get to meet you in person. Hanoi is such a nice and beautiful country. Once again, thank you so much.

Regards,
Azhar

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: Mohd Azhar <>
Subject: Re: Fansipan conquering

Dear Ms. Nguyen Minh,
We finished our trip yesterday and now we are in Bangkok before going back to Manila. Thanks for your services. Very excellent and we enjoyed. We will refer your company to friends planning trip. Regards.
Mr cesar

I just want to let you know that the entire tour was great.  Everybody was courteous, professional, friendly and always on time.  Thank you for the great experience.

From: Jeremy Paschke [mailto:]
Sent: Friday, September 9, 2016 3:19 PM
Tour name: Angkor Wat and Northern Vietnam

Dear Hai Yen and Ngoc Ha,
I apologize that this email took us so long to write. Since returning from Vietnam my business has kept me very busy.
We wanted to write and tell you that our family had a wonderful time in Cambodia and Vietnam. Over the 2 weeks we photographed over 13,000 pictures. We have spent a long time editing them and making (4!) albums, but when we look at the pictures we realize how much we did, saw and experienced. The pictures bring back great memories of the great time that we had.
We cannot count the different types of boats, bikes, horse and cart, cyclos, etc. that we went on which were all very exciting. The pottery, lantern making that we did and seeing the silk production and wood carvings entertained everyone and the lanterns are hanging up in our house!
All of the guides that you provided us with (especially Bella) were excellent. They were knowledgeable and interacted well with our children. Above all, they were flexible and adapted quickly to our needs – whether to stop for fresh fruit, for a photo opportunity or to cut the tour short so that we could return to the hotel to cool off and swim J.
Thank you again for a great vacation and experience that we will never forget.
Best wishes,
David Jordan and family


From: David Jordan [mailto:] 
Sent: Wednesday, July 27, 2016 3:05 PM
Subject: Thank you!
Tour name: Highlight Vietnam - Cambodia

Hi ms nguyen minh,
Apologiee for the late reply. We really enjoyed the trip. Everything was really well organised. The hotels were great, the guides knowledgable and the drivers/cars of good quality. We esepecially enjoyed the trekking in Sapa and the two-day trek with homestay (really authentic house with a watm welcome) went really well with the baby, even in the rain.
The only item that was a bit below expectation were the balconies in both our hotels. They were too small to sit. But then again the rooms were big enough to sit somewhere else.
Thanks again for the great holiday!! If we go back to vietnam in the future, we will definitely get in contact with your company.
Best regards,
Paul and Femke