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Thanks letter for great services

Hello again Ms. Hai Yen!..

Thank you for your letter and please accept my apology for my delayed reply...

Our group tour in Vietnam was SUPERGREAT !.. from Tam, our very prompt, polite, knowledgeable tour guide who spoke very good English; to our nice & polite driver... the places, the transportation service, the food, everything was excellent!

I am sure you heard about our misunderstanding upon arrival. It was merely due to my hard-headed elderly companions. I instructed them to have some of their money converted to US$ to avoid any possible shortage due to the diffrrent exchange rate in Vietnam, thus avoiding any inconvenience to both parties when paying your agency, but they did not heed my advice...


Anyway, I promoted your services to a different group of friends. This time, we would like to do Hanoi then cross over (fly?) to SIEM REAP (2 days), landtrip to Phnom Penh, to Saigon, then fly back to Hanoi for return flight to Manila...

I would appreciate your quotation on this trip for early 2018. We need time to plan, organize ourselves, and save...
Thanks & best regards...

Connie

Ms. Constance Cataylo Alipoyo & group (Tuesday, June 20, 2017 1:06 PM)

Thanks letter

Hi,

We reached India. Trip arrangement was good

Regards,
Akshay

Mr. Akshay Kharche & family ( Monday, June 19, 2017 11:55 AM)

Thanks to your organization to make this trip wonderful for us

Hi Mrs. Hai Yen,

First of all, thanks to your organization to make this trip wonderful for us. It has been a real memorable trip for all of us. Please find below feedback on all aspects of services experienced during the tour

VISA service was excellent at Hanoi. For Cambodia, like you know there was a problem as the flight came early but it really wasnt an issue as we got the visa easily.
Hanoi
Guide - Quite good, I was impressed with his history knowledge and he did point us quite a few places and gave a back ground on them. 
Driver - Not much interaction but drove quite well and assisted in luggage handling
Hotel - it was Ok for the one night, Break fast could have been better (No live egg counter). I felt it a bit cramped in space but I guess thats due to it being in old quarter.
Sight Seeing - enjoyed ho chiminh mausoleum, one pillar pagoda, the lake and temple, water puppet show.
Dinner - The food was sort of okay, I felt the chicken was old and the ambience was not clean.

2. Ha-Long bay
Aphrodite Cruise - This was awesome. I felt we could have done one more day here. if you had suggested earlier, I would have accepted it :). They took good care of our son and his needs and not to mention the free upgrade to the best room.

3. Violet Train
Nothing to complain, nice and comfortable. Liked it....

4. Hue 
Guide - Excellent, Good knowledge on the area and subject. Quite impressed with her hold on the topics
Driver - nice , drove quite well,
Hotel - Nice , liked it very well even though it was for a night only
Sight Seeing - Was good, I felt this was one which gave me a good view of the history of vietnam
Lunch - Liked the restaurant and the local food. It was definitely special.

5. Hoi-An
Hotel - nice place, Like I said earlier, would prefer a ground floor room here due to better access and views. Facilities are good, we enjoyed the spa and the swimming pool.
Sightseeing - Walking through the old town was good. We did our own bit of independent trip on the next day as well. 
Lunch - was good in the Indian restaurant

6. Ho-Chi-Minh
Guide - Great again, was very caring about us, that was special about him. He went out of his way to point out places to see in our free time.
Driver - Good natured, drove well.
Hotel - Great location, helped in going around on foot. Felt a bit old though.
Sight Seeing - Was nice, spread across 3 days it was good as we always had evenings free to ourselves.
Lunch - It was good in all the restaurants we had , one indian and 2 local ones.

7. Cambodia
Guide - Good and explained everything in detail. Liked his enthusiasm
Driver - Good one
Hotel - Very nice, enjoyed spa and breakfast... nice place.
Sightseeing - A bit hectic to cover in the time we had with the kid. We ideally should have had an extra day here. At the same time pretty impressed with the sights. It was amazing.

Regards
Suraj

Packages: Highlight Vietnam Cambodia

Mr. Suraj Balaji Kamat (Wednesday, June 14, 2017 3:23 AM)

Thanks letter for well organised trip

Dear Ms Hai Yen,

Well organised trip. Both tour guides were courteous and helpful. Indian restaurant ( Tandoor ) was very good ! Thank you !

Vijayan

Mr. Vijayan & family (Tuesday, June 13, 2017)

Thank you so much for the wonderful service.

Dear Mdm,
 
We booked a tour to Sapa from 4 June to 5 June. I would like to bring your attention to our tour guide, Mr Thuy. He is very knowledgeable and shared many interesting information about the people, culture, lifestyle and the education system in Sapa and Vietnam. We were fascinated by his knowledge, professionalism and service. Throughout the trip, he took very good care of us and made sure that we were well-hydrated. The hotel staff at Dragon Hotel and Elegance Hotel were friendly and approachable too. We really enjoyed ourselves and it was an unforgettable experience.
 
Thank you so much for the wonderful service.
 
Regards,
Aileen and Chun Zhen
Ms. Aileen Tan ( Wednesday, June 7, 2017 11:55 AM)

Thank you for helping me in arranging this tour.

Dear Hai Yen,
 
Thank you for helping me in arranging this tour. Overall, I'm very satisfied with the planning and the response provided by you and your team especially in terms of the speed of replying my queries and of course additional requests. 
 
For the two-day tour, I would say it's a great experience that I had in Ho Chi Minh. The tour guide not only patient in explaining but also making the effort to talk to us and explain the history of those places. 
 
As for driver, I need to thank you once again for helping me in arranging and facilitating the schedules and place to meet-up.
 
In terms of meals, it is great and appreciate that the tour guide actually take note on my preference due to religion purposes.
 
Keep up the good work and services and thanks for making my day here in Ho Chi Minh city.
 
Many thanks and best regards.
Jackson
Mr. Jackson Siew (Wednesday, June 7, 2017 10:54 AM)

Thanks letter for great services

Dear Madam,

Today we have returned back to our country. Complete tour was good.
 Ha Long Bay by cruise is very good.
 All the way, Your pick up & drop from Hotels/Airport was good.
 You were in touch & responding our requests very nicely.
 Over all we are satisfied over your services.
 Surely we will recommend our friends about your service.

Thanks & Best Regards
Vijay.

 

Mr Vijayasekaran Chinnasamy ( Saturday, June 3, 2017 1:03 PM)

Thank you letter

Dear Ngoc Ha,

Thank you for your helps during our holiday in Vietnam. We were enjoying our trip yesterday.
the tour is good and I enjoyed that moment.

From: Ala Ransel
Sent: Thursday, May 18, 2017 9:09 AM

Mr Ala Ransel (May 18, 2017 9:09 AM)

Everything was wonderful and we would highly recommend your company

Dear Ms. Nguyen Minh,
We want to thank you so much for all the arrangements you did for our trip.  Everything was wonderful and we would highly recommend your company and you for anyone's travel plans.  In regards to the Dragon Pearl cruise, it was top notch.  It really was the highlight of the trip.  The boat is top quality, the food was fantastic, the cabins are very nice. I guess that cruise lines has a special license to cruise in areas that are not crowded at all.  We loved the kayaking and were very happy that they allowed it again.  It was also nice that the ship was not too large, it was just right. If you ever have anyone ask about a recommendation for a  Halong Bay Cruise ship, make sure you tell them the Dagon Pearl is great.  I also wanted to tell you how great our tour guide, Dinh Tien Trong was.  We have been traveling over the last forty years and always hire private guides/drivers in countries that there would be more of a language problem and difficult to drive in.  I would say Dinh Tien Trong was the best tour guide we have ever had.  He was so knowledgeable and friendly and spoke good english. He really went out of his way to make our trip special.  A good guide can make all the difference in the enjoyment of any trip, so we were blessed to have such a wonderful guide with your company and want to thank you for providing such a great guide.  We also want to praise our driver Mr. Linh.  He also was wonderful.  We felt very safe with his driving and enjoyed his company.  It was a long drive to and from Sapa and he was he was great.  He found a couple nice rest stops on the way, he also pulled over so we could get corn that we saw people cooking it on raid stands. He was willing to stop for picture shots when asked.  We also highly recommend him.  I am happy to go on any website you can suggest to recommend your company.  I am trying to figure out how to do it on Trip Advisor since I don't see your exact company name as a listing on Trip Advisor.  Do you have any suggestions for me to make recommendations for your company.  Also, if anyone asks for a recommendation in the future, I would be happy to give them a personal one.  Everything went so smooth from the first time I contacted you throughout the whole trip.  We loved everything we did on our itinerary and the lunches you provided were very nice.  You provide a quality service that everyone should know about.

Thank You so much,
Janet & Ken Owens
Mr. Ken Owens ( Friday, May 12, 2017 2:45 AM)

We all had wonderful cruise food and the sightseeing of Halong Bay

We all had wonderful cruise food and the sightseeing of Halong Bay was very good. I and my family enjoy so much the 2days/1night on Swan cruise. Now we are back in Viet View Hotel.
- Viet View hotel: Very nice. Big deluxe room! Excellent !
- Thanks for your recommendation. We already plan to come back to Vietnam next visit.
- We are back in Manila now. Thank you for all services. Certainly will engage your company again. My family like Hanoi trip.

 Thanks and best regards,

 Ramli

Mr. Ramli B Madon (May 9, 2017)
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