We do our best to make every journey with us a memorable one.
We are committed to providing reliable services, helpful information and personalized support to create an enjoyable and unforgettable travel experience.
From planning your itinerary to the end of your trip, our team is always ready to assist you.
Every traveler and every group is different. If you prefer to create your own itinerary, our professional travel consultants will be happy to help.
We can work with you to design a trip based on your preferred destinations, travel dates, accommodation, meals, transportation, activities, group size and budget.
Our consultants will provide practical information, recommend suitable options and help you create a well-organized itinerary that matches your interests and expectations.
Whether you are planning a short holiday, a private family trip, a group tour or a multi-country journey through Vietnam, Laos and Cambodia, we can help turn your ideas into a memorable travel experience.
You can also explore our existing tours on VietnamTour.com.vn for inspiration and use them as a starting point for your customized itinerary.
You can make a reservation through:
Your reservation is confirmed only after you receive an official confirmation from VietnamTour.com.vn and the required deposit or payment has been received.
We recommend booking as early as possible, especially for peak travel periods, holidays, popular hotels, cruises and transportation services. Early booking allows us to make better arrangements and secure the services most suitable for your trip.
Any changes or amendments to a confirmed reservation must be notified to and approved by VietnamTour.com.vn.
VietnamTourTravel Co., Ltd. (VietnamTour.com.vn)
Tel: +(84-24) 3747 5456
Address: 122 Nguyen Hy Quang Street, O Cho Dua Ward, Dong Da District, Hanoi, Vietnam
Company License No.: 0110083351
Tourism Association No.: 2478 / HHDL - HV
We offer several convenient payment methods:
For credit card payments, a 2% processing fee applies. For American Express (Amex), a 5% processing fee applies. Please inform our team in advance if you wish to pay by credit card.
Account Name: CONG TY TNHH VIETNAM TOUR TRAVEL
VND Account: 103.049.7112
USD Account: 103.049.7239
Bank: JSC Bank for Foreign Trade of Vietnam (Vietcombank) – Thang Long Branch
Bank Address: 148 Hoang Quoc Viet Street, Nghia Tan Ward, Cau Giay District, Hanoi, Vietnam
CITAD Code: 01203004
SWIFT Code: BFTVVNVX049
Please contact our team before making a bank transfer to ensure that you have the latest payment instructions.
Unless otherwise specified in your tour confirmation, cancellations must be submitted to us in writing by email or other agreed communication channels.
Cancellation charges for land tour services are generally applied as follows:
| Cancellation Time | Cancellation Charge |
|---|---|
| 30 days or more before arrival | Free of charge |
| 30–15 days before arrival | 30% of tour price |
| 15–7 days before arrival | 50% of tour price |
| 7–4 days before arrival | 75% of tour price |
| 4 days or less / No-show | 100% of tour price |
Important: Airline tickets, train tickets, cruises, hotels and other third-party services are subject to the cancellation and amendment policies of the respective suppliers. Their specific conditions may differ from the general land-tour policy above.
The applicable cancellation policy will be confirmed at the time of booking.
Unless otherwise specified for a particular tour or hotel, our general child policy is:
Child rates may vary depending on the hotel, transportation, entrance tickets and other services included in the itinerary. The final child price will be confirmed when booking.
Infants generally travel without an extra bed, meals or entrance tickets. These services are free where applicable, except for airline tickets, which are subject to the airline's infant fare and conditions.
Your satisfaction is important to us.
If you experience a problem with our services, including transportation, accommodation, tour arrangements or staff services, please contact us as soon as possible, preferably within 24 hours so that we have the opportunity to investigate and resolve the issue while you are still traveling.
Depending on the circumstances, we will work with you and our service providers to find an appropriate solution. Where applicable, a refund or compensation may be considered based on the nature of the issue and the services affected.
We cannot be held responsible for disruptions or additional costs caused by circumstances beyond our reasonable control, including extreme weather, natural disasters, political instability, government restrictions, strikes, traffic restrictions or other force majeure events.
Any refund or compensation will be considered based on the specific circumstances and the applicable supplier policies.
At VietnamTour.com.vn, we respect your privacy and take reasonable measures to protect the personal information you provide to us.
We may use customer information to:
We only use personal information for legitimate business and travel-service purposes.
We do not sell or intentionally disclose your personal information to third parties for marketing purposes without your permission, except where information must be shared with relevant service providers to arrange the services you have requested or where required by law.
We continuously work to improve our systems and security measures to protect customer information against unauthorized access, loss or misuse.
When you submit personal information to VietnamTour.com.vn, you acknowledge and agree that we may use the information as necessary to provide and manage the travel services you have requested.
We understand that choosing a local travel company is an important decision.
Our team is committed to providing professional service, transparent communication, reliable arrangements and personalized support throughout your journey.
Your trip is our responsibility, and your satisfaction is our goal.
